Return Policy

Returns
We accept returns within 45 days of purchase. To be eligible for a return your item must be unused and in original packaging. The customer will pay for shipping costs unless an item is defective.  

Exchanges
Items may be exchanged within 45 days of purchase. Please include your name, order number, and what you're exchanging for. The customer will pay for shipping costs unless an item is defective. 

Shipping
Please send mail to:

Handmade Studio
PO Box 984
Heber City, UT 84032

Please include the following information:

• Your name
• Order number
• If returning, reason for return 
• If exchanging, include details of new product (size, metal, style, etc.)

Note: If you are shipping jewelry valued over $75, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Timing
We will get to your package as quickly as we can, but please allow 1-2 weeks for returns and exchanges to be processed. 

Clearance Items (if applicable)
Only regular priced items may be refunded; clearance items cannot be refunded. Non-clearance items purchased with a discount code may be refunded. 

Holiday/Gift Policy
If an item was purchased as a gift and needs to be returned/exchanged after 45 days of purchase, please email us at handmadestudiollc@gmail.com

Gift cards cannot be returned.